Return & Refund Policy

Last updated: [31-07-2026]

At Yogic Organic, every jar of A2 Gir Cow Ghee is hand-crafted using the traditional Bilona method and prepared fresh for you. Because our products are perishable food items, we handle returns and refunds a little differently from non-food products. Please read the details below.

1. Our Promise

We take great care in sourcing, preparing, and packaging your ghee so it reaches you exactly as intended. If something goes wrong on our end — damage in transit, an incorrect item, or a quality issue — we will make it right.

2. Eligibility for Refund or Replacement

Since ghee is a consumable food product, we are unable to accept returns simply due to change of mind, taste preference, or if the jar has already been opened. However, you are eligible for a replacement or full refund in the following cases:

  • Damaged in transit — your jar arrived broken, leaking, or with a compromised seal
  • Wrong item delivered — you received a different product or size than what you ordered
  • Quality concern — the ghee shows visible signs of spoilage, contamination, or does not match the description (e.g., color, texture, smell significantly off)
  • Missing items — your order arrived incomplete

We do not offer refunds or replacements for:

  • Change of mind after purchase
  • Jars that have been opened, used, or partially consumed (unless a quality issue is reported)
  • Delays caused by incorrect shipping information provided by the customer
  • Natural variation in color, aroma, or grain texture of the ghee — as a handmade product using the Bilona method, minor batch-to-batch variation is normal and not a defect

3. How to Report an Issue

If you’ve received a damaged, incorrect, or defective product, please contact us within 48 hours of delivery with:

  1. Your order number
  2. Clear photos or a short video of the product and packaging
  3. A brief description of the issue

Email: customercare@shlloka.com Phone/WhatsApp: +91 84938 63427 Contact form: yogiclifeshop.com/contact

Our support team is available to help you resolve the issue quickly.

4. What Happens Next

  • Once we receive your report, our team will review the details and photos within 1–2 business days.
  • If approved, you can choose between a free replacement or a full refund.
  • we will deliver the replacement product within 7–10 business days
  • We may request the product be returned or disposed of safely, depending on the issue — we’ll guide you through this on a case-by-case basis.
  • We will never ask you to ship an opened food item back without prior confirmation.

5. Refund Timelines

  • Approved refunds are processed back to your original payment method.
  • Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • You will receive an email confirmation once your refund has been initiated.

6. Order Cancellations

  • Orders can be cancelled free of charge as long as they have not yet been shipped.
  • To cancel, contact us as soon as possible at customercare@shlloka.com or +91 84938 63427 with your order number.
  • Once an order has been dispatched, it cannot be cancelled, but the standard return/refund policy above will apply if there’s an issue on delivery.

7. International Orders

For orders shipped outside India, refund and replacement eligibility follows the same guidelines above. Please note that any customs duties or import taxes already paid are non-refundable. Shipping timelines for replacements may vary based on destination.

8. Need Help?

We’re here for you. If you have any questions about this policy or an existing order, reach out anytime:

  • Email: customercare@shlloka.com
  • WhatsApp/Call: +91 84938 63427
  • Address: Flat No. 7164, ATS One Hamlet, Tower 7, Sector 104, Noida, Uttar Pradesh 201304

This policy applies to purchases made directly through yogiclifeshop.com. It does not cover products purchased through third-party marketplaces or retailers.